The role of the Case Manager is to access and coordinate all necessary services for individuals in order to facilitate optimal recovery in their rehabilitation. A Case Manager can become involved at any point in time. Ideally, a referral is made during the acute stage. Often individuals will be seen while still in hospital or inpatient rehabilitation.
The Case Manager performs the following:
Meets with the individual client, family members and health care providers and gathers information through available medical reports to assess their needs and the most appropriate therapy and services
Determine most suitable therapists based upon injury type and expertise, and facilitate referrals including providing all necessary information to the clinicians
Maintain communication with treating physicians, rehabilitation professionals, insurers and lawyer to ensure they are up to date regarding individual’s injuries and prognosis and ensure establishment of mutual rehabilitation goals
Monitor progression of rehabilitation and address issues as they arise to ensure the most timely and optimal recovery possible.
Skilled case management ensures rehabilitation is goal-directed, cost-effective, individualized and client-centered.